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Vehicle availability and reliability for customized wood carpentry logistics in France.
CASE STUDY

Vehicle availability and reliability for customized wood carpentry logistics in France.

An industrial company specializing in the design and manufacture of high-end wood joinery needed to ensure secure and responsive deliveries of bulky and fragile goods to its professional clients, facing seasonal demand peaks and high punctuality requirements. Thanks to a guaranteed vehicle capacity of 99.97%, flexible same-day or next-day loading solutions, and proactive emergency management, the transport provider ensured reliable flows and avoided any slowdowns in the supply chain, especially in the Grand Est region and the national market.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Manufacturer of high-end wooden doors and windows; main production site in Grand Est; B2B deliveries to material distributors, carpenters, and property developers in France.

Volume & seasonality

Average of 8 shipments per month with peaks during May-September period (+29%)

Units & packaging

Custom goods 250x150x120 cm secured with lashing straps and corner protectors, total shipment weight between 1,000 and 4,500 kg.

Delivery constraints

Night delivery, tail lift, fast POD.

Targets

Enable transport visibility, trucks available on demand

Objectives

Transport tracking and email notifications on the DONE Space platform, average truck availability at 99.69% of orders placed, transport cost reduction of over 13%
13
 h
Tarbes→Auxerre transit time
50
 €
Example job price (Premium)
107
Number of transports in 2025
98.27%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Tarbes
Auxerre
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
13
 h
50
 €
Tarbes
Quimper
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
27
 h
100
 €
Tarbes
Besancon
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
14
 h
451
 €
Tarbes
Le Mans
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
11
 h
699
 €
Tarbes
Kelsterbach
2x palette EU, 120x80 cm, 300 kg
VAN
22
 h
665
 €
Tarbes
Utrecht
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur
48
 h
1123
 €
Auxerre
Quimper
Besancon
Le Mans
Kelsterbach
Utrecht
Tarbes

Before/after (last 6 months)

-0,22
Cost per shipment
-5h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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