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COVID-19: DONE! works remotely, keeping the supply chain fluid

2020-03-20

Dear Customers and Partners,

 

We are aware that the time of battle against the Coronavirus pandemic is a particularly difficult challenge for the entire transport industry.

The priority of DONE! is to care for the health and safety of Customers, Partners and Employees. We apply the recommended precautions, while taking care of the smoothness of each operation.

Our team has been working remotely for a week now, without any obstacles, carrying out all the orders and ensuring the continuity of the supply chain. We guarantee our clients reliable information and high level of service.

The situation is changing dynamically. Preventive measures implemented by governments - restrictions on transport infrastructure or quarantine - depend on a given country or region. Every day, we make every effort to meet the new conditions in logistics and ensure continuity of supply and business support. 

Our Customer Caretakers are ready to answer all your questions. At the same time, we ask for your understanding - due to the unstable situation the whole world is facing, it may be necessary to apply alternative solutions, e.g. change of route. Our Track & Trace department monitors the situation around the clock and provides access to information on an ongoing basis.

All our departments are ready to help and provide information. You can contact them as follows:

Customer Care 
e-mail: customercare@donedeliveries.com
tel. + 48 570 086 900

Customer Assistants

Anna Kraus
tel. +48 570 316 236
e-mail: a.kraus@donedeliveries.com

Agnieszka Szczerkowska
tel. +48 883 000 215
e-mail: a.szczerkowska@donedeliveries.com

Katarzyna Stanek-Wyrwa
tel. +48 793 068 068
e-mail: k.stanek@donedeliveries.com

Katarzyna Malec
tel. +48 884 035 035
e-mail: k.malec@donedeliveries.com

Anastazja Puchalska
tel. +48 731 362 300
e-mail: a.puchalska@donedeliveries.com

Track & Trace
e-mail: dispatcher@donedeliveries.com
tel. +48 739 053 023

Carrier Care

Karolina Wróbel
e-mail: k.wrobel@donedeliveries.com
tel. +48 730 570 883

 

In the face of the challenges we all have to face, let's remember about mutual support and assistance - they are needed now more than ever. Our hearts are with you, and we're ready to provide the best possible transport solutions.

 

Thank you for your patience, support and trust.

We wish everyone a lot of health. Take care of yourself.


Damian Misiek
CEO DONE! Deliveries

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