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Ensuring on-time B2B deliveries for specialty coffee across France and Europe.
CASE STUDY

Ensuring on-time B2B deliveries for specialty coffee across France and Europe.

A recognized specialty coffee roasting company based in northern France faced the challenge of ensuring reliable, timely, and traceable delivery of sensitive goods to distributors and foodservice professionals. Thanks to 24/7 monitoring and real-time visibility provided by the logistics partner, each shipment receives proactive tracking and automatic notifications, with guaranteed compensation in the event of major delays. This approach secured flows to France, Belgium, and several other European markets.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialty coffee roasting company active for over 70 years; production site based in Boulogne-sur-Mer; B2B deliveries to distributors and foodservice professionals in France and Europe.

Volume & seasonality

Average of 22 shipments per month, with peaks during March-July period (+39%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, securing straps and anti-slip mats, total shipment weight from 1,200 to 2,400 kg.

Delivery constraints

Same-day pickup, unloading assistance, secured parking.

Targets

Enable transport visibility, eliminate delays.

Objectives

Transport tracking and email notifications via the DONE Space platform, 98.38% of shipments delivered on time, transport cost reduction over 14%.
24
 h
Boulogne-sur-Mer→Poitiers transit time
100
 €
Example job price (Premium)
81
Number of transports in 2025
98.38%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Boulogne-sur-Mer
Poitiers
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
24
 h
100
 €
Boulogne-sur-Mer
Tours
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
8
 h
698
 €
Boulogne-sur-Mer
Strasbourg
8x palette EU, 120x80 cm, 5 100 kg
Porteur
24
 h
1007
 €
Boulogne-sur-Mer
Grenoble
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
14
 h
523
 €
Boulogne-sur-Mer
Norderstedt
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
14
 h
784
 €
Boulogne-sur-Mer
Hamburg
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
14
 h
482
 €
Poitiers
Tours
Strasbourg
Grenoble
Norderstedt
Hamburg
Boulogne-sur-Mer

Before/after (last 6 months)

-0,25
Cost per shipment
-6h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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European countries

We deliver across the whole of Europe.
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