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Ensuring truck availability for the event logistics of a high-end restaurant.
CASE STUDY

Ensuring truck availability for the event logistics of a high-end restaurant.

Event catering establishment in the heart of Marseille, specializing in gourmet offerings and regularly hosting culinary workshops. Activity peaks during brunches and themed evenings created complex logistics needs, requiring flexible access to suitable vehicles and flawless responsiveness. With a vehicle availability rate of 99.97%, DONE Deliveries ensured on-time deliveries of goods, beverages, and equipment—even for urgent or last-minute needs.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Operation of a gourmet restaurant and organization of culinary events; based in Marseille; deliveries of fresh goods, beverages, and equipment to event venues in the PACA region.

Volume & seasonality

An average of 25 shipments per month with peaks during May-September (+30%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total shipment weight between 1,000 and 2,400 kg.

Delivery constraints

Same-day delivery, loading assistance, secure parking.

Targets

Enable real-time transport visibility, trucks available on demand

Objectives

Shipment tracking and email notifications on the DONE Space platform, average truck availability at 99.57% of orders placed, transportation cost reduction of over 13%
12
 h
Marseille→Colmar transit time
656
 €
Example job price (Premium)
207
Number of transports in 2025
99.21%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Marseille
Colmar
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
12
 h
656
 €
Marseille
Caen
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
17
 h
884
 €
Marseille
Auxerre
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
11
 h
353
 €
Marseille
Tarbes
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
9
 h
419
 €
Marseille
Ciampino
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
16
 h
999
 €
Marseille
Turin
16x palette EU, 120x80 cm, 7 400 kg
Porteur, Hayon élévateur
23
 h
811
 €
Colmar
Caen
Auxerre
Tarbes
Ciampino
Turin
Marseille

Before/after (last 6 months)

-0,11
Cost per shipment
-5h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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