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Logistics responsiveness for B2B flows of thermal insulation to building managers.
CASE STUDY

Logistics responsiveness for B2B flows of thermal insulation to building managers.

A key player in energy efficiency specializing in installing thermal insulation for boiler rooms and substations distributes technical covers to site managers across France. The challenge was the urgency and reliability of shipments, with fast and often unexpected delivery requests. Thanks to 99.97% vehicle availability and the responsiveness of DONE Deliveries, each shipment was scheduled on the same day or the next, ensuring ongoing job site supply without stockouts.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist in thermal insulation solutions for heating equipment; business mainly based in Île-de-France; shipments of insulation materials to maintenance companies and multi-site operators in France.

Volume & seasonality

Average of 21 shipments per month with peaks during the March-June period (+20%)

Units & packaging

Custom goods 240x150x100 cm secured by tie-down straps and corner protectors, total shipment weight between 600 and 3,200 kg.

Delivery constraints

Night delivery, liftgate, all-risk insurance.

Targets

Enable transport visibility, trucks available on demand

Objectives

Transport tracking and email notifications via the DONE Space platform, average truck availability of 99.55% of orders placed, reduction of transport costs by over 15%
10
 h
Rouen→Lyon transit time
50
 €
Example job price (Premium)
150
Number of transports in 2025
98.65%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Rouen
Lyon
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
10
 h
50
 €
Rouen
Niort
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
8
 h
50
 €
Rouen
Limoges
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
8
 h
361
 €
Rouen
Mulhouse
16x palette EU, 120x80 cm, 7 400 kg
Porteur, Hayon élévateur
25
 h
1076
 €
Rouen
Piacenza
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
19
 h
626
 €
Rouen
Munich
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
17
 h
840
 €
Lyon
Niort
Limoges
Mulhouse
Piacenza
Munich
Rouen

Before/after (last 6 months)

-0,22
Cost per shipment
-4h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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