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Optimizing logistics reliability for artisanal coffee deliveries in Europe.
CASE STUDY

Optimizing logistics reliability for artisanal coffee deliveries in Europe.

A player in the premium beverage sector, this roaster and supplier of artisanal coffees faced the challenge of ensuring quality and consistent B2B deliveries to its hotel and restaurant partners. Thanks to continuous supervision by a dedicated team and 24/7 monitoring, combined with tailored transport solutions, DONE Deliveries ensured on-time deliveries and shipment traceability, even during high seasonal demand to France and neighboring countries.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialty coffee roaster and supplier for hospitality and catering; main site in Nouvelle-Aquitaine; serving France and Belgium via B2B flows.

Volume & seasonality

An average of 24 shipments per month, with peaks during September-December (+20%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and anti-slip mats, total shipment weight between 900 and 2,400 kg.

Delivery constraints

Fixed loading hours, unloading assistance, secure parking.

Targets

Eliminate delays, trucks available on demand

Objectives

98.3% of shipments delivered on time, average truck availability for 99.78% of orders placed, transport cost reduction of over 17%
7
 h
Paris→Limoges transit time
449
 €
Example job price (Premium)
92
Number of shipments in 2025
98.3%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Limoges
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
7
 h
449
 €
Paris
Bourges
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
7
 h
100
 €
Paris
Lyon
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
10
 h
780
 €
Paris
Colmar
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
9
 h
364
 €
Paris
Ulm
5x palette EU, 120x80 cm, 900 kg
VAN
12
 h
775
 €
Paris
Ghent
2x palette EU, 120x80 cm, 300 kg
VAN
5
 h
346
 €
Limoges
Bourges
Lyon
Colmar
Ulm
Ghent
Paris

Before/after (last 6 months)

-0,17
Cost per shipment
-4h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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European countries

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