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Responsiveness and availability for fresh food distribution in Normandy and beyond.
CASE STUDY

Responsiveness and availability for fresh food distribution in Normandy and beyond.

Regional distributor of fresh and frozen food products, particularly focused on dairy and local specialties, this professional supplies restaurateurs, shops, and public organizations. The challenge: ensure reliable vehicle availability and speed up handling of shipments to points of sale, while continuously managing urgent requests. With a vehicle availability rate of 99.97% and same-day or next-day loading possible, the logistics provider ensured supply continuity and flexibility, even during peak season.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Wholesale distributor of fresh and regional food products; based in Normandy, supplying catering professionals, specialty retailers and public organizations across the Greater West and Île-de-France.

Volume & seasonality

Average of 19 shipments per month with peaks during the May-July period (+14%)

Units & packaging

EUR pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total shipment weight between 1,200 and 3,000 kg.

Delivery constraints

Night delivery, unloading assistance, comprehensive insurance.

Targets

Reduction in transit time by more than 2h, eliminate delays

Objectives

Faster average transit by 4-6h, 98.71% of shipments delivered on time, transport cost reduction over 15%
24
 h
Rouen→Strasbourg transit time
607
 €
Example job price (Premium)
147
Number of transports in 2025
98.71%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Rouen
Strasbourg
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
24
 h
607
 €
Rouen
Cholet
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
6
 h
50
 €
Rouen
Limoges
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
8
 h
643
 €
Rouen
Caen
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
4
 h
415
 €
Rouen
Bremen
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
14
 h
444
 €
Rouen
Berlin
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
19
 h
623
 €
Strasbourg
Cholet
Limoges
Caen
Bremen
Berlin
Rouen

Before/after (last 6 months)

-0,16
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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