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Securing and ensuring reliable logistics flows for a major urban retail player.
CASE STUDY

Securing and ensuring reliable logistics flows for a major urban retail player.

Active in the shopping center and large-scale retail sector, this urban distributor needed to guarantee the continuous availability of its goods while severely limiting risks related to transport and deliveries in high-density zones. Through rigorous carrier vetting processes and an exceptional damage-free delivery rate, our transport team ensured supply chain reliability across all of France, even during peak seasonal surges.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor specializing in the management of commercial and food retail spaces; core activities in Île-de-France; regular flows to all major French cities.

Volume & seasonality

Average of 10 shipments per month with peaks during June-September period (+34%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and anti-slip mats, total weight per shipment between 1,200 and 3,000 kg.

Delivery constraints

Same-day delivery, tail lift + pallet truck, GPS tracking.

Targets

Reduce transit time by over 3 hours, eliminate delays

Objectives

Faster average transit of 4-10h, 98.61% of shipments delivered on time, transport cost reduction of over 9%
13
 h
Saint-Martin-de-Crau→Strasbourg transit time
622
 €
Example job price (Premium)
143
Number of transports in 2025
98.61%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Saint-Martin-de-Crau
Strasbourg
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
13
 h
622
 €
Saint-Martin-de-Crau
Troyes
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
11
 h
50
 €
Saint-Martin-de-Crau
Tourcoing
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
16
 h
479
 €
Saint-Martin-de-Crau
Rodez
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
5
 h
328
 €
Saint-Martin-de-Crau
Magdeburg
16x palette EU, 120x80 cm, 7 400 kg
Porteur
48
 h
1755
 €
Saint-Martin-de-Crau
Berlin
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
26
 h
795
 €
Strasbourg
Troyes
Tourcoing
Rodez
Magdeburg
Berlin
Saint-Martin-de-Crau

Before/after (last 6 months)

-0,17
Cost per shipment
-6h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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