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Securing every furniture delivery with a near-zero damage rate.
CASE STUDY

Securing every furniture delivery with a near-zero damage rate.

Designer and distributor of professional furniture for the restaurant sector, this manufacturer faces strict quality and durability requirements: their bulky and sensitive goods require damage-free transport, particularly to hotels and fine dining establishments in France and Belgium. Through rigorous carrier selection and quality control over every shipment, our team achieved a 99.97% damage-free delivery rate, ensuring peace of mind for recipients.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Designer and distributor of furniture for the restaurant sector based in the Provence-Alpes-Côte d’Azur region; B2B supplies for hotels, restaurants, and cafés in France and Belgium.

Volume & seasonality

Average of 15 shipments per month with peaks from March to July (+26%)

Units & packaging

Custom goods 260x150x120 cm secured with lashing straps and corner protectors, total weight per shipment between 850 and 3,200 kg.

Delivery constraints

Fixed loading times, unloading assistance, rapid POD.

Targets

Enabling transport visibility, trucks available on demand

Objectives

Transport tracking and email notifications via the DONE Space platform, trucks available for 99.53% of orders placed, more than 9% reduction in transport costs
7
 h
Vannes→Le Havre transit time
463
 €
Example job price (Premium)
207
Number of shipments in 2025
99.29%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Vannes
Le Havre
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
7
 h
463
 €
Vannes
Besancon
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
13
 h
870
 €
Vannes
Poitiers
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
6
 h
352
 €
Vannes
Chartres
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
7
 h
684
 €
Vannes
Ciampino
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
29
 h
1467
 €
Vannes
Mainz
16x palette EU, 120x80 cm, 7 400 kg
Porteur
31
 h
1300
 €
Le Havre
Besancon
Poitiers
Chartres
Ciampino
Mainz
Vannes

Before/after (last 6 months)

-0,23
Cost per shipment
-5h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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