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Securing sensitive shipments of natural ingredients in Europe.
CASE STUDY

Securing sensitive shipments of natural ingredients in Europe.

Active in botanical extracts and natural ingredients for food and nutrition, this manufacturer needed to ensure undamaged delivery of sensitive goods and prevent any breaks in the supply chain. Our transport team set up direct deliveries using suitable vehicles, with no intermediate reloading, thus minimizing the risk of delays or breakage for high-value shipments. The shipments mainly targeted Western Europe, departing from the Rouen region.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Industrial company specializing in natural ingredients for food and health sectors; main site in Normandy; B2B deliveries throughout Western Europe.

Volume & seasonality

Average of 9 shipments per month with peaks during March–June period (+25%)

Units & packaging

EU pallets 120x80 cm, 14 units per shipment, secured by lashing straps and anti-slip mats, total weight per shipment between 1,000 and 3,200 kg.

Delivery constraints

Same day pickup, tail lift + pallet truck, fast proof of delivery.

Targets

Provide transport visibility, trucks available on demand

Objectives

Transport tracking and email notifications via the DONE Space platform, average truck availability at 99.62% of orders placed, over 13% reduction in transport costs
25
 h
Saint-Émilion→Brest transit time
100
 €
Example job price (Premium)
211
Number of transports in 2025
99.44%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Saint-Émilion
Brest
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
25
 h
100
 €
Saint-Émilion
Bordeaux
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
1
 h
50
 €
Saint-Émilion
Quimper
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
10
 h
525
 €
Saint-Émilion
Amiens
16x palette EU, 120x80 cm, 7 400 kg
Porteur, Hayon élévateur
26
 h
1381
 €
Saint-Émilion
Brussels
2x palette EU, 120x80 cm, 300 kg
VAN
15
 h
465
 €
Saint-Émilion
Maastricht
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
17
 h
511
 €
Brest
Bordeaux
Quimper
Amiens
Brussels
Maastricht
Saint-Émilion

Before/after (last 6 months)

-0,11
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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