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Streamlining logistics for fresh and catering products with guaranteed punctuality.
CASE STUDY

Streamlining logistics for fresh and catering products with guaranteed punctuality.

A player in the catering and delicatessen sector based in the Lyon region, specializing in the preparation and distribution of fresh products for events, faced challenges managing customized deliveries and the need to ensure fast and reliable distribution to retailers and event partners. With the implementation of 24/7 tracking and continuous oversight by a Track & Trace team, the provider optimized flow visibility, punctuality, and peace of mind for regional and national routes.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Catering and delicatessen company based in the Auvergne-Rhône-Alpes region; B2B shipments of fresh food products to specialized distributors, event organizers, and restaurateurs throughout France.

Volume & seasonality

An average of 20 shipments per month with peaks during the May–September period (+13%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total shipment weight between 950 and 2,600 kg.

Delivery constraints

Narrow delivery time slots (7 am–11 am and 3 pm–5 pm), loading assistance, delivery with mandatory advance call.

Targets

Provide transport visibility, trucks available on demand

Objectives

Transport tracking and email notifications via the DONE Space platform, average truck availability at 99.54% of placed orders, transport cost reduction by over 13%.
11
 h
Rhône→Le Havre transit time
50
 €
Example job price (Premium)
191
Number of transports in 2025
99.89%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Rhône
Le Havre
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
11
 h
50
 €
Rhône
Nice
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
9
 h
50
 €
Rhône
Reims
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
8
 h
597
 €
Rhône
Quimper
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
14
 h
444
 €
Rhône
Ghent
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
26
 h
837
 €
Rhône
Tilburg
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
14
 h
712
 €
Le Havre
Nice
Reims
Quimper
Ghent
Tilburg
Rhône

Before/after (last 6 months)

-0,23
Cost per shipment
-2h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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