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Vehicle availability and speed for professional HVAC systems in France and neighboring regions.
CASE STUDY

Vehicle availability and speed for professional HVAC systems in France and neighboring regions.

A specialist in energy renovation for commercial and residential spaces, this HVAC professional operates in markets that demand high logistical reactivity, especially for new or renovation projects. The rapid management of requests for large and sensitive equipment shipments, with same-day or next-day deliveries, was made possible by a vehicle availability rate of 99.97%, even during peak periods, across France and its border regions. DONE Deliveries managed to adapt to varied and urgent needs by offering flexible and reliable solutions.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist in installation and maintenance of heating and air conditioning systems; activity focused on Eastern France, with services to Île-de-France and the Grand Est.

Volume & seasonality

An average of 16 shipments per month with peaks during April-July (+46%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured by lashing straps and non-slip mats, total weight per shipment from 1,200 to 2,400 kg.

Delivery constraints

Narrow time slots (8 a.m.–10 a.m. and 1 p.m.–3 p.m.), tail lift + pallet truck, GPS tracking.

Targets

Trucks available on demand, immediate access to pod/cmr

Objectives

Average truck availability at 99.69% of orders placed, all documents available on the DONE Space platform, transportation cost reduction by over 12%
25
 h
Eckbolsheim→Le Havre transit time
1933
 €
Example job price (Premium)
85
Number of shipments in 2025
99.82%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Eckbolsheim
Le Havre
8x palette EU, 120x80 cm, 5 100 kg
Porteur
25
 h
1933
 €
Eckbolsheim
Besancon
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
4
 h
50
 €
Eckbolsheim
Montpellier
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
13
 h
860
 €
Eckbolsheim
Cholet
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
14
 h
792
 €
Eckbolsheim
Enschede
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
10
 h
660
 €
Eckbolsheim
Maastricht
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
7
 h
425
 €
Le Havre
Besancon
Montpellier
Cholet
Enschede
Maastricht
Eckbolsheim

Before/after (last 6 months)

-0,15
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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