CASE STUDY

Ensuring speed and availability for sensitive deliveries in inclusive food service.

An inclusive food service provider based in Paris, specialized in employing people with disabilities, needed to ensure a reliable supply chain continuity for both lunch and dinner services. The challenges included managing regular flows with a very high dependence on punctuality, leaving no margin for error in internal organization. Thanks to access to a vast network of vehicles and a 99.97% availability rate, DONE Deliveries enabled fast and flexible deliveries, including same-day pickups even during peak local demand.

DONE Deliveries. Europe’s top logistics company for businesses.

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Any load up to 24,000 kg.

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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Restaurant committed to inclusion and vocational training; main site in Paris; B2B supplies and deliveries to food suppliers and distribution networks in Île-de-France.

Volume & seasonality

Average of 18 shipments per month with peaks during February-April (+37%).

Units & packaging

EU pallets 120x80 cm, 10 units per shipment, load securing straps and anti-slip mats, total shipment weight between 800 and 1,500 kg.

Delivery constraints

Fixed delivery times, tail lift, GPS tracking.

Targets

Enable transport visibility, immediate access to POD/CMR.

Objectives

Transport tracking and email notifications via the DONE Space platform, all documents available on the DONE Space platform, transport cost reduced by over 18%.

Paris→Chartres transit time

€

Example job price (Premium)

173

Number of transports in 2025

99.27%

On-time delivery rate

Route	Load	Vehicle	Transit time	Price
Paris → Chartres	2x palette EU, 120x80 cm, 300 kg	VAN, Bâché, Hayon élévateur	2 h	50 €
Paris → Montauban	Chargement personnalisé, 230x180x160 cm, 1 100 kg	VAN	25 h	100 €
Paris → Lyon	5x palette EU, 120x80 cm, 900 kg	VAN, Hayon élévateur	8 h	733 €
Paris → Annecy	2x palette EU, 120x80 cm, 300 kg	VAN	10 h	386 €
Paris → Stuttgart	10x caisses personnalisées, 180x140x60 cm, 3 500 kg	Porteur	25 h	778 €
Paris → Barcelona	5x palette EU, 120x80 cm, 900 kg	VAN, Bâché, Hayon élévateur	17 h	1027 €

Chartres

Montauban

Lyon

Annecy

Stuttgart

Barcelona

Paris

Before/after (last 6 months)

-0,14

Cost per shipment

-5h

Shorter average transit time

99.97%

Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.

Procedures & Risk Control

Why trust us?

I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.

Eurico Silvestre

Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!

Pierrine Delage

Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.

Jordy de Groot

Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..

Remo Latorre

A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!

Fabio Malensek

Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.

Mónika Molnár

A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...

XPO Pontchateau

Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.

Giuseppe Bottacin

I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.

Robin Trolez