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Ensuring the freshness and logistical punctuality of food products for hotels and restaurants.
CASE STUDY

Ensuring the freshness and logistical punctuality of food products for hotels and restaurants.

A wholesaler specializing in the distribution of fresh, frozen, and grocery food products for the hotel and restaurant industry had to meet the challenge of ensuring the availability and fast delivery of a catalog of over 7,000 sensitive items across the Île-de-France region. Tight deadlines and the need for real-time tracking made logistics reliability strategic. With 24/7 tracking, full visibility on each shipment, and guaranteed on-time performance, our transport team enabled this distributor to fulfill commitments while safeguarding the cold chain.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Wholesaler specializing in fresh, frozen, and grocery food products; based in Île-de-France; B2B delivery to restaurants and hotels throughout the Paris region.

Volume & seasonality

Average of 16 shipments per month with peaks during March–July period (+38%)

Units & packaging

EU pallets 120x80 cm, 14 units per shipment, total weight per shipment between 1,100 and 2,800 kg, secured with lashing straps and anti-slip mats.

Delivery constraints

Narrow delivery windows (6 am–10 am and 1 pm–3 pm), safety rope for customs, GPS tracking.

Targets

Immediate access to POD/CMR, eliminate delays

Objectives

All documents available on the DONE Space platform, 98.99% of shipments delivered on time, transport cost reduction of over 20%
13
 h
Morangis→Rodez transit time
760
 €
Example job price (Premium)
99
Number of transports in 2025
98.99%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Morangis
Rodez
2x palette EU, 120x80 cm, 300 kg
VAN
13
 h
760
 €
Morangis
Caen
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
8
 h
50
 €
Morangis
Valence
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
9
 h
622
 €
Morangis
Perpignan
16x palette EU, 120x80 cm, 7 400 kg
Porteur
29
 h
1650
 €
Morangis
Etten-Leur
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
8
 h
636
 €
Morangis
Magdeburg
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
14
 h
716
 €
Rodez
Caen
Valence
Perpignan
Etten-Leur
Magdeburg
Morangis

Before/after (last 6 months)

-0,08
Cost per shipment
-4h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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