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Limiting damage risk for premium organic teas shipped across Europe.
CASE STUDY

Limiting damage risk for premium organic teas shipped across Europe.

A food industry player specialized in premium organic teas and infusions distributes its products to several European markets from Normandy. Protecting these fragile, high-value goods and achieving an almost zero-damage rate were central logistics challenges. Thanks to thorough carrier screening and strict flow monitoring, the logistics provider achieved a 99.97% damage-free delivery rate to Germany, Belgium, and Switzerland.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Producer of premium organic teas and infusions; main production site in Normandy; B2B distribution to France and several Western European countries.

Volume & seasonality

Average of 12 shipments per month with peaks during October-December (+17%)

Units & packaging

EU pallets 120x80 cm, 14 units per shipment, secured with lashing straps and anti-slip mats, total weight per shipment between 900 and 2,400 kg.

Delivery constraints

Same-day delivery, tail lift, delivery with mandatory prior phone call.

Targets

Enable transport visibility, trucks available on demand

Objectives

Transport tracking and email notifications via DONE Space platform, average truck availability at 99.54% of placed orders, transport cost reduction by over 14%
7
 h
Paris→Tours transit time
472
 €
Example job price (Premium)
116
Number of shipments in 2025
98.77%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Tours
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
7
 h
472
 €
Paris
Perpignan
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
14
 h
729
 €
Paris
Annecy
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
9
 h
648
 €
Paris
Rennes
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
8
 h
627
 €
Paris
Maastricht
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
7
 h
651
 €
Paris
Waterloo
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
5
 h
587
 €
Tours
Perpignan
Annecy
Rennes
Maastricht
Waterloo
Paris

Before/after (last 6 months)

-0,14
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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