A food industry player specialized in premium organic teas and infusions distributes its products to several European markets from Normandy. Protecting these fragile, high-value goods and achieving an almost zero-damage rate were central logistics challenges. Thanks to thorough carrier screening and strict flow monitoring, the logistics provider achieved a 99.97% damage-free delivery rate to Germany, Belgium, and Switzerland.

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Producer of premium organic teas and infusions; main production site in Normandy; B2B distribution to France and several Western European countries.
Average of 12 shipments per month with peaks during October-December (+17%)
EU pallets 120x80 cm, 14 units per shipment, secured with lashing straps and anti-slip mats, total weight per shipment between 900 and 2,400 kg.
Same-day delivery, tail lift, delivery with mandatory prior phone call.
Enable transport visibility, trucks available on demand
Transport tracking and email notifications via DONE Space platform, average truck availability at 99.54% of placed orders, transport cost reduction by over 14%


Route | Load | Vehicle | Transit time | Price |
|---|---|---|---|---|
Paris → Tours | 5x palette EU, 120x80 cm, 900 kg | VAN, Bâché | 7 h | 472 € |
Paris → Perpignan | Chargement personnalisé, 230x180x60 cm, 450 kg | VAN, Hayon élévateur | 14 h | 729 € |
Paris → Annecy | 5x palette EU, 120x80 cm, 900 kg | VAN, Bâché, Hayon élévateur | 9 h | 648 € |
Paris → Rennes | Chargement personnalisé, 230x180x120 cm, 1 900 kg | Porteur, Hayon élévateur | 8 h | 627 € |
Paris → Maastricht | Chargement personnalisé, 230x180x160 cm, 1 100 kg | VAN, Bâché | 7 h | 651 € |
Paris → Waterloo | 5x palette EU, 120x80 cm, 900 kg | VAN, Bâché, Hayon élévateur | 5 h | 587 € |
Yes. This case illustrates our standard approach: same-day or next-day loading, coverage in 37 European countries, a network of over 33,000 vetted vehicles, and real-time tracking via the DONE Space digital platform.
We apply a five-step verification process: legal and compliance check, insurance verification, reputation review, performance history analysis, and assignment of an internal DONE score. This system allows us to achieve a 99.95% damage-free delivery rate.
You benefit from full tracking via DONE Space: real-time tracking map, automatic statuses (loading, departure, arrival), and email notifications. Our Track & Trace team monitors every stage to anticipate issues and keep you informed.
By default, each shipment is covered by carrier liability insurance (CMR) with a limit up to €300,000 per claim. For high-value goods, an 'all risks' Cargo insurance covering nearly the total value of the goods can be added at booking.
European countries
Unfortunately, our fleet does not run on some routes. To continue placing a transport order, please select another route.
Refresh the page and try again. If the problem persists, please contact us.
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