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Logistics expertise for demanding HVAC and water treatment flows in France.
CASE STUDY

Logistics expertise for demanding HVAC and water treatment flows in France.

A player in the HVAC and water treatment sector, this distributor manages a wide and technical range of products for thousands of B2B locations. The challenge: to guarantee responsive customer service and tailored support to secure and ensure reliable distribution of components across the territory, despite diverse demands and activity peaks. DONE Deliveries provided its transport expertise with dedicated tracking, expert teams, and a single point of contact to secure sensitive shipments throughout France.
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Any load up to 24,000 kg.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of components and parts for heating, air conditioning, and water; main base in Île-de-France; B2B service across France and neighboring markets.

Volume & seasonality

An average of 25 shipments per month with peaks during September-December (+11%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, cargo straps and anti-slip mats for securing, total weight per shipment between 900 and 3,200 kg.

Delivery constraints

Same day delivery, tail lift, GPS tracking.

Targets

Reduce transit time by more than 2h, enable transport visibility

Objectives

Average transit time faster by 4-11h, transport tracking and email notifications via the DONE Space platform, transport cost reduction of more than 9%
4
 h
Bordeaux→Poitiers transit time
50
 €
Example job price (Premium)
111
Number of shipments in 2025
99.33%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Bordeaux
Poitiers
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
4
 h
50
 €
Bordeaux
Auxerre
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
24
 h
1289
 €
Bordeaux
Tarbes
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
4
 h
553
 €
Bordeaux
Nantes
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
6
 h
387
 €
Bordeaux
Amsterdam
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
19
 h
928
 €
Bordeaux
Hamburg
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
25
 h
843
 €
Poitiers
Auxerre
Tarbes
Nantes
Amsterdam
Hamburg
Bordeaux

Before/after (last 6 months)

-0,08
Cost per shipment
-5h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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European countries

We deliver across the whole of Europe.
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