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Optimize B2B HVAC equipment deliveries with guaranteed vehicle availability.
CASE STUDY

Optimize B2B HVAC equipment deliveries with guaranteed vehicle availability.

As a specialist in the distribution of valves and HVAC equipment, this building industry professional faces demands for speed and reliability to deliver thousands of product references throughout France, with peak periods that require maximum flexibility. Thanks to a vehicle network with 99.97% availability, the logistics provider guarantees transport capacity, ensuring product availability even during high-demand periods while minimizing the risk of stock-outs and delays.
DONE Deliveries. Europe’s top logistics company for businesses.
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Any load up to 24,000 kg.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of plumbing, heating, and HVAC equipment; main site in the Reims region; deliveries to installers and building professionals across France.

Volume & seasonality

An average of 17 shipments per month with peaks during March-June (+27%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured by lashing straps and anti-slip mats, total shipment weight between 1,200 and 3,500 kg.

Delivery constraints

Fixed loading hours, safety rope for customs, all-risks insurance.

Targets

Reduce transit time by over 4 hours, eliminate delays

Objectives

Average transit 4-5 hours faster, 99.02% of shipments delivered on time, transport cost reduction of over 13%
9
 h
Reims→Tours transit time
100
 €
Example job price (Premium)
173
Number of transports in 2025
99.02%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Reims
Tours
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
9
 h
100
 €
Reims
Caen
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
7
 h
739
 €
Reims
Bourges
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
7
 h
426
 €
Reims
Dijon
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
7
 h
680
 €
Reims
Dortmund
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
8
 h
650
 €
Reims
Ulm
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
9
 h
756
 €
Tours
Caen
Bourges
Dijon
Dortmund
Ulm
Reims

Before/after (last 6 months)

-0,14
Cost per shipment
-5h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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