CASE STUDY

Real-time visibility and punctuality for B2B HVAC logistics in France and Benelux.

A specialist in distributing heating, ventilation, and air conditioning equipment for building professionals faced punctuality and tracking challenges in moving goods to their B2B networks. With the support of their logistics provider, they now have 24/7 supervision for each shipment, real-time tracking throughout the transport chain, and proactive notifications to anticipate any disruptions. Shipments to France, Belgium, and the Netherlands are now fully controlled, with guaranteed punctuality on all critical slots.

DONE Deliveries. Europe’s top logistics company for businesses.

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Any load up to 24,000 kg.

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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of heating, ventilation, and air conditioning equipment for buildings; based in Hauts-de-France; regular deliveries to installers and construction professionals in France, Belgium, and the Netherlands.

Volume & seasonality

An average of 8 shipments per month with peaks during September-December (+43%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lash straps and anti-slip mats, shipment weight between 1,000 and 3,200 kg.

Delivery constraints

Night delivery, tail lift, fast POD.

Targets

Reduce transit time by more than 3 hours, enable transport visibility

Objectives

Faster average transit of 4-5 hours, transport tracking and notifications by e-mail via the Done Space platform, reduced transport costs by over 9%

Lille→Lorient transit time

2002

€

Example job price (Premium)

204

Number of transports in 2025

98.64%

On-time delivery rate

Route	Load	Vehicle	Transit time	Price
Lille → Lorient	Chargement personnalisé, 230x180x120 cm, 1 900 kg	Porteur, Hayon élévateur	27 h	2002 €
Lille → Roubaix	Chargement personnalisé, 230x180x60 cm, 450 kg	VAN, Bâché, Hayon élévateur	1 h	250 €
Lille → Strasbourg	Chargement personnalisé, 230x180x160 cm, 1 100 kg	VAN, Bâché	9 h	638 €
Lille → Rodez	5x palette EU, 120x80 cm, 900 kg	VAN	15 h	977 €
Lille → Turin	2x palette EU, 120x80 cm, 300 kg	VAN, Bâché, Hayon élévateur	17 h	608 €
Lille → Mainz	Chargement personnalisé, 230x180x60 cm, 450 kg	VAN	9 h	448 €

Lorient

Roubaix

Strasbourg

Rodez

Turin

Mainz

Lille

Before/after (last 6 months)

-0,23

Cost per shipment

-3h

Shorter average transit time

99.97%

Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.

Procedures & Risk Control

Why trust us?

I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.

Eurico Silvestre

Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!

Pierrine Delage

Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.

Jordy de Groot

Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..

Remo Latorre

A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!

Fabio Malensek

Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.

Mónika Molnár

A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...

XPO Pontchateau

Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.

Giuseppe Bottacin

I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.

Robin Trolez