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Real-time visibility and punctuality for B2B HVAC logistics in France and Benelux.
CASE STUDY

Real-time visibility and punctuality for B2B HVAC logistics in France and Benelux.

A specialist in distributing heating, ventilation, and air conditioning equipment for building professionals faced punctuality and tracking challenges in moving goods to their B2B networks. With the support of their logistics provider, they now have 24/7 supervision for each shipment, real-time tracking throughout the transport chain, and proactive notifications to anticipate any disruptions. Shipments to France, Belgium, and the Netherlands are now fully controlled, with guaranteed punctuality on all critical slots.
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Any load up to 24,000 kg.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of heating, ventilation, and air conditioning equipment for buildings; based in Hauts-de-France; regular deliveries to installers and construction professionals in France, Belgium, and the Netherlands.

Volume & seasonality

An average of 8 shipments per month with peaks during September-December (+43%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lash straps and anti-slip mats, shipment weight between 1,000 and 3,200 kg.

Delivery constraints

Night delivery, tail lift, fast POD.

Targets

Reduce transit time by more than 3 hours, enable transport visibility

Objectives

Faster average transit of 4-5 hours, transport tracking and notifications by e-mail via the Done Space platform, reduced transport costs by over 9%
27
 h
Lille→Lorient transit time
2002
 €
Example job price (Premium)
204
Number of transports in 2025
98.64%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Lille
Lorient
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
27
 h
2002
 €
Lille
Roubaix
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
1
 h
250
 €
Lille
Strasbourg
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
9
 h
638
 €
Lille
Rodez
5x palette EU, 120x80 cm, 900 kg
VAN
15
 h
977
 €
Lille
Turin
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
17
 h
608
 €
Lille
Mainz
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
9
 h
448
 €
Lorient
Roubaix
Strasbourg
Rodez
Turin
Mainz
Lille

Before/after (last 6 months)

-0,23
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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European countries

We deliver across the whole of Europe.
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