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Securing the direct delivery of premium chocolates in France and internationally.
CASE STUDY

Securing the direct delivery of premium chocolates in France and internationally.

A leading player in premium artisanal chocolate faced delicate distribution challenges due to the fragility and value of its products. Temperature control, minimizing handling, and meeting precise deadlines were essential to guarantee the freshness and integrity of goods for B2B deliveries within France, Europe, and demanding international markets. Thanks to direct delivery solutions, a suitable fleet, and expert logistics support, the provider optimized shipment security and met the sector’s high requirements.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Artisanal manufacturer of fine chocolates; main site in Île-de-France; B2B distribution to specialty stores and corporate clients in France, Europe, and Asia.

Volume & seasonality

Average of 21 shipments per month with peaks during November–February (+30%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, total shipment weight between 1,000 and 2,200 kg, secured with tie-down straps and anti-slip mats.

Delivery constraints

Night deliveries, unloading assistance, mandatory pre-call before delivery.

Targets

Eliminate delays, immediate access to POD/CMR

Objectives

99.08% of shipments delivered on time, all documents available on the Done Space platform, transport cost reduction of over 13%
9
 h
Paris→Colmar transit time
647
 €
Example job price (Premium)
114
Number of shipments in 2025
99.08%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Colmar
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
9
 h
647
 €
Paris
Tours
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
4
 h
551
 €
Paris
Quimper
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
9
 h
469
 €
Paris
Montpellier
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
26
 h
851
 €
Paris
Bruges
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
6
 h
344
 €
Paris
Berlin
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
18
 h
946
 €
Colmar
Tours
Quimper
Montpellier
Bruges
Berlin
Paris

Before/after (last 6 months)

-0,21
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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